This is a job opportunity from RA Trading & Investment Ltd targeted towards interested individuals in Lagos. Applicants are needed for the available position of a Customer Service Representative. Please look through the full details of the position below:
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Job Title: Customer Service Representative
- Employment Type: Full Time
- Basic Qualification: Bachelor Degree
- Work experience: 1 year
- Location: Lagos
- Job Field: Customer service/care
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About RA Trading and Investment Limited
Here at RA Trading & Investment, We believe that doors should be a part of the general design perception of a house, office or Hotel. Doors, other than furniture, is in every room and is visible from every corner of the house. That is why a door should be referred to as design element. At RA we offer a wide range of doors in a variety of designs to suite any taste or budget.
Job Summary
We are hiring a Customer Service Representative, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Manage large amounts of incoming calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents.
Requirements:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Must have 1 years of experience in the field.
Application Deadline: Not specified.
