Jobs

Customer Service Representative At Online Food Company (1 Position)

The general public is hereby informed that a well qualified personnel is needed at Online Food Company to fill the vacant position of a Customer Service Representative. Interested persons are free to apply.

We are an Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50-100 Employees.

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

  • Maintain positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer orders and inquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Good product knowledge in order to answer questions.
  • Ensure payments are confirmed before processing orders.
  • Process orders in good time and send same to the kitchen for processing.
  • Follow up on customer orders to ensure they are prepared and dispatched in good time.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues including dispatch team as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Send report at the close of shift

Customer Care Officer at an Online Food Company | Jobs in Nigeria Portal

See Also:

Customer Service Representative Requirements:

  • B.Sc / HND in Mass Communication or any similar discipline
  • Minimum of 3 years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Ability to stay calm when customers are stressed or upset.
  • Fast in typing with computer.
  • Must have worked as a customer service personnel in a restaurant

Note

  • Candidate must be ready to resume immediately.
  • Must reside around Lekki or ready to relocate
  • Only shortlisted candidates will be contacted.

Remuneration:
N60,000 Monthly.

Application Closing Date
18th August, 2022.

Method of Application:
Interested and qualified candidate should send CV and Cover Letter to: awesomemealz@gmail.com using the Job Title as the subject of the mail.

Only shortlisted candidates will be contacted.

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