Customer Service Supervisor at MPOWER – 1 position available

This is to inform the general public that MPOWER is welcoming applications from suitably qualified applicants for the vacant position of a customer service supervisor.
  • Job Title: Customer Service Supervisor
  • Experience: 5 years
  • Location: Pretoria, GP, South Africa

Job Overview (MPOWER)

The Customer Service Supervisor at MPOWER is responsible and accountable for the management of the Order Processing department and Call Centre, proper functioning of operations, strategy planning and implementation, managing resources, systems and processes, and all administrative routines.

Customer Service Supervisor

Qualifications and Experience

  • Grade 12
  • Sales and Call Centre Management certification
  • Minimum 10 years experience in sales driven Call Centre environment
  • Minimum 5 years relevant supervisory/management experience


Skills and Knowledge

  • Natural ability for customer focus and excellent telephone mannerism
  • Excellent planning and organizational skills
  • Strategic thinker
  • Flexible and enthusiastic attitude with the ability to manage change
  • Effective verbal and written communication skills
  • Strong attentiveness and listening skills
  • Strong persuasion capability
  • Ability to multitask and operate under pressure to meet tight deadlines
  • Strong coaching and leadership ability to motivate and develop employees
  • People and resource management skills
  • Interpersonal skills to deal with people at all levels
  • Product knowledge (In-house training)
  • Strong analytical and research ability to interpret data and trends
  • Highly focused and target driven
  • Impeccable time management proficiency
  • High level diligence with meticulous attention to detail
  • Excellent problem-solving and negotiation skills
  • Strong business acumen and ability to identify risks
  • Proficiency with the necessary technology, including computers, software applications and phone systems
  • Intermediate user of Microsoft Office (Excel, Word, Outlook)

How to Apply

As an interested applicant, do you think you are qualified enough for this job? Then, visit HERE and fill the form accordingly to apply.

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