Head Of Collections at FairMoney Nigeria (1 slot available)

Suitably qualified and interested applicants are welcome to FairMoney Nigeria for the vacant position of a Head Of Collections. Check below for the full details of the position:

  • Job Title: Head Of Collections

  • Employment Type: Full-time
  • Location: Lagos
  • Department: Risk
  • Reporting Line: He/She will report to the Global Head of Operations


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About FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.



  • The Head of Collections is part of the operations & risk management and is an accountant for overseeing the operations and implementation/testing of FairMoneys Collections Strategies.
  • He/She will be required to analyse various collections-related metrics and work with other stakeholders to ensure continuous portfolio monitoring and performance management.
  • To manage Collection processes enabling the smooth execution of all processes to ensure maximum customer satisfaction is achieved and service levels are met or exceeded.
  • To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPIs across the department.

The objective of this Role

  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the collections unit.
  • Develop, implement, and maintain quality assurance protocols.
  • Grow the efficiency of existing processes and procedures to enhance and sustain the organisation’s internal capacity.
  • Actively pursue strategic and operational objectives.
  • Ensure operational activities remain on time and within a defined budget.
  • Track staffing requirements, hiring new employees as needed.

Roles and Responsibilities

  • Responsible for the management and development of the collections teams ensuring that each area within the department meets its KPIs and ensures compliance with all company policies and procedures
  • Ensure that robust collection procedures are in place with a specific focus on reducing overdue debt & improving cash receipts delivering a seamless end-to-end process for the customer
  • To lead and implement strategic initiatives linked to FairMoney corporate objectives in order to ensure continuous improvement and best practice
  • Responsible for ensuring that the headcount and departmental operating costs are within budget and that costs are well controlled.
  • Lead, motivate and organise personnel to adhere to FairMoney core values and deliver a high level of staff engagement
  • Work with other areas to ensure alignment of structure, process and procedure, sharing best practices and driving continuous improvement
  • Introduce/maintain high levels of process automation to reduce costs and increase the speed & timeliness of transactional processing
  • Ensure all staff are properly trained and have appropriate resources available to be successful in their roles
  • Instigate legal proceedings against delinquent debtors and ensure management of associated costs
  • Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
  • Line management responsibility for Managers and Team Leads.
  • Undertake formal performance reviews and 1:1 meetings with direct reports against KPIs.
  • Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
  • Management of any campaign migration or new business implementation.
  • Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
  • Facilitate a culture of open and honest 2-way communication ensuring key messages are cascaded.
  • Ensure call monitoring is undertaken and reported monthly across representative samples of all transaction types and appropriate action is taken to correct any shortfall.
  • Management of any operations escalations relating to the Operational team’s performance.
  • Preparing, analyzing and presenting data to the Ops Head as part of weekly and monthly performance reviews.
  • Ensure forecasts and work schedules are accurately completed using relevant data information and scheduling tool.
  • Initiate the review of the collection strategy manual and queuing criteria on a quarterly basis or as business requires.
  • Initiate a review of the Collections Procedures Quarterly or as business requires.
  • Agency appointment and supervision. Coordinates the activities of the external agent which include but is not limited to engagement, a compilation of cases, a review of performance and periodic reports
  • Monitor and ensure that the external collectors adhere to the Code of Conduct. Ensure all customer payments are acknowledged by receipts and final discharge when resolved.


  • Bachelor’s Degree in Finance, Accounting, or a related field.
  • 6 – 8 years experience as a collections manager.
  • Experience with accounting software.
  • The ability to work accurately and independently.
  • Good verbal and written communication skills.
  • Excellent analytical skills and an eye for detail.
  • Outstanding leadership and managerial skills.
  • Strong time and people management skills.
  • Ability to work to strict deadlines.


  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus


Jobs with no deadline specified:


Recruitment Procedure

  • A screening call with the Senior Recruiter ~30 minutes
  • A Case Study ~ 72 hours
  • Technical interview with the hiring manager ~30 minutes
Application Closing Date: Not Specified.

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