Jobs

Network Support Engineer At IpNX Nigeria Limited (1 Position)

A network support engineer is currently needed at IpNX Nigeria Limited for immediate employment.

ipNX COOP

Job Title: Network Support Engineer

Location: Lagos
Employment Type: Full-time
Function: Technical Support
Reporting to: Team Lead,Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports.

See Also:

Educational Qualifications & Functional Skills

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics / Engine Engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • 3 – 6 years work experience.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

See Also:

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning.

Application Closing Date
30th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: resumes@ipnxnigeria.net using the Job Title as the subject of the email.

For more job updates and recommendations, visit mextechy.com.ng

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button