Team Lead, Outbound At Stanbic IBTC Bank – 1 position available

• To cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
• Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
• To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
• Cross sells the bank’s products and services to both existing and new customers (onboarding).
• To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.

Qualifications

• First Degree in any field.
• Minimum of 5 years experience

Personal Competencies:

• Strong leadership qualities
• Good verbal and written communication skills
• Knowledge & experience in effective service delivery
• Strong Influencing and persuasive skills
• Ability to listen and probe effectively